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Information We Collect
Personal Information: When you use our website or services, we may collect personal information, including but not limited to your name, email address, contact details, and any other information you voluntarily provide.
Usage Data: We may also collect information on how you access and use the website. This may include IP addresses, browser type, device information, pages visited, and other analytical data through Google Analytics.
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How We Use Your Information
Service Delivery: We use the personal information we collect to provide and improve our services, respond to inquiries, and fulfill requests.
Communication: Your information helps us keep in touch with you, including providing updates, newsletters, or marketing communications through platforms like Mailchimp, where you have opted to receive these.
Customer Relationship Management: We use Salesforce to manage customer relationships effectively, enabling us to offer you personalised support and communication.
Analytics and Improvements: Google Analytics helps us analyse visitor interactions with our website. This data enables us to optimise website performance, understand user preferences, and improve your overall experience.
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Third-Party Platforms and Services
To streamline our operations and improve user experience, we use trusted third-party platforms:
- Salesforce: For customer relationship management to securely store and manage user data.
- Mailchimp: For email marketing, allowing us to communicate newsletters, promotions, and updates (only if you have opted in).
- Microsoft 365: For productivity and document management to facilitate communication and internal operations.
- Google Services: For search, productivity tools, and digital marketing to enhance user experience.
- Google Analytics: For tracking and analysing website usage patterns and behaviors, helping us optimise content and user experience. Google Analytics collects anonymised information in accordance with Google’s privacy policy.
These platforms have their own privacy policies, and we ensure that our use of these services complies with data protection regulations.
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Data Security
We are committed to safeguarding your information. Personal information is protected by industry-standard security measures to prevent unauthorised access, modification, or disclosure. Our security protocols include data encryption, secure storage, and regular audits to maintain data integrity.
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Retention of Personal Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once data is no longer needed, it is securely deleted or anonymised.
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Your Rights
You have the right to access, correct, update, or delete any personal information we hold about you. You can also opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.
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Sharing Your Information
We do not share your personal information with third parties, except as necessary to operate our website and services, fulfill legal obligations, or as specified in this policy. Any data shared with third-party platforms is done securely and in compliance with applicable data protection laws.
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Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, track site usage, and deliver personalised content. You can control your cookie settings through your browser settings.
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Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. Your continued use of our services after any updates constitutes acceptance of the revised policy.
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Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected] +64 9 845 7200.
